DR Sue-Ellen McKelvey, our founder and current CEO had a vision. DR Sue-Ellen McKelvey was in clinical practice and completing a PhD based in clinical research. As the owner/leader of a network of 8 integrative healthcare clinics, her vision was a software system that could manage the clinics and keep the clients in the centre of the health journey whilst accommodating and managing all the needs of multi-disciplinary teams across a multi-site practice network.
Sue-Ellen was managing these multi-disciplinary team practices with the software and working towards an effective and efficient model of integrative healthcare delivery. The focus was on the patient centred outcomes, practitioners working as a team and the database producing meaningful information. The staff was relieved of many labour intensive duties; in seconds were able to send out all financial reporting and professional performance reviews. Most importantly – the accuracy was there and the data wasn’t questioned. Time and relationship management was brilliant!
The software was taken up by a number of Sue-Ellen’s colleagues -officially launched as Visual Outcomes. The uptake was immediately due to the evident cost savings across practice management, reduction in meetings and professional reviews and increasing interest in clinical e-notes. The customer base for Visual Outcomes was broad from the very beginning. Having been built with a truly client-centric model- the broad base of customer practice profile reflected that this difference was being noted. The VO platform was designed around the patient and not built from the processes of just one specialty; all practitioner-types were easily included as team around the patient/client needs.
The vision of Visual Outcomes as being client-centric was strong and supported a natural growth in Australasia from exsiting customer recommendations and attendances at academic conferences. There was a newly developing field of integrative health sciences. This saw many universities and teaching clinics looking for the right platform to support the learning environment of an integrative health clinic. Visual Outcomes was again the pick across a number of disciplines as it was eminently capable of supporting a multi-specialty learning environment with clinical governance settings. Then with a series of overseas conference attendances by DR Sue-Ellen both the UK and USA, the global economic dilemma of healthcare bills and solutions were rife. The patient had to be in the center of a multi-disciplinary multi-site software system in DR Sue-Ellen’s opinion. For USA, ‘Obamacare’ (for better or worse) had arrived; change was the only way forward. Dr Sue-Ellen moved to the USA and set up VO USA in California; a local USA based team with the Australian team serviced this expansion. Visual Outcomes is built as one system of data ready for reporting purpose (PMS/EHR/EMR) so MU1 and MU2 was understood and required development achieved effortlessly.
Visual Outcomes is well positioned in the healthcare sphere; fully integrated e-billing e-prescribing and labs management. The IT department of Visual Outcomes were amongst the early certified software as full ambulatory MU1 2012 and MU2 2014. We have a focus on the clinician and the meaningful use of clinical measures within their own database; computer assisted coding and speech recognition that does not lose the value of collecting structured data. This last area of focus for the company means the VO 2015 is delivering “big data” at your fingertips – inhouse.
Hello - I am CEO and founder of Visual Outcomes - Dr Sue-Ellen McKelvey. We love our well developed 'client- centric' platform - complete PMS EHR and patient engagement tools all inbuilt into the database.This is a great year for a platform ahead of its time! Having always carried a keen vision to bring the patient back into the center of their own health journey the Visual Outcomes platform is addressing real issues of measuring costs against the treatment effectiveness and the patient-centered outcomes tracking and satisfaction feedback. The woes of healthcare system especially in developed countries is complex. But our team is ‘never more ready, more fitter and more fired up than ever to help you! We want to see your healthcare business thrive as well as achieve a higher level of satisfaction for the clinic owners, the clinicians in their daily work and keep the client in the center of their own health journey.
Visual Outcomes leads the way for patient-centered healthcare delivery. The world is now facing the downside of the internet with increasing risks of PHI (personal health information) compromise and related identity theft; Visual Outcomes is built for this future of healthcare, safety of data without losing the ease of access for users to see real time their patient’s data and related analyses. Visual Outcomes secured exchange of PHI offers a level of security beyond HIPAA (USA standard). The patient (…as a forward thinking HIT platform we call them ‘clients’: they are more active in their healthcare interactions and relationships when working with Visual Outcomes). These clients are increasing enabled and encouraged to upload personal data/tracking outputs and such information into their own file in the database (PHI 100% secured). This established fully compliant ONC 2014 certified platform can offer every health care organization ( except hospital systems) the capacity to manage in-house all value based reporting needs, clinically focused population health management and chronic illness programs of care. Visual Outcomes is expanding its personal health record offering that is already inbuilt(a variety of eHealth tools such as online shared medical appointments and telehealth options are there). This is the future of healthcare; by providing a broad approach to e-patient-centered care, this is a future where the individual profile of needs for each patient/client can be assessed. Different delivery models can be arranged to get the best health outcomes for the client base (but always a safety net for judgement and decision making; when a client uses the portal as a file for their own health record- just asking their provider to look at their uploaded info and wearable outputs in the patient portal). The Visual Outcomes mission is to see each person empowered by what they get out of their healthcare relationships with a 'social media' feel to their interactions with themselves and the Visual Outcomes platform. Visual Outcomes truly values data – already seen throughout the architecture of the database; providing real time data at the fingertips of users. It displays all in a visual format /dashboard for ease of user analysis. The future is that our massive reporting engine - like no other in the market- is more actively used in pattern recognition and the mainstays of AI (artificial intelligence) around your database and the averages of the other databases we work with. Produce real time analyses, patient-centered outcomes tracking over time and just set the system to mail targeted reports to the various stakeholders of your healthcare business - including the your ‘health care clients’.
Our vision is to work with only the world’s best in healthcare software bringing a complementary range of capabilities to our customer’s screens.
Lifepoint Informatics is the trusted leader in healthcare information technology shaping the healthcare technology market with uncomplicated clinical integration, health information exchange,
DrFirst Gold standard for medication management/ E-prescribing.
SSI Group integrated insurance verification / billing services USA.
Clinical Interface Terminology.
Send secure, compliant messages, emails and files.
Detailed information on medicines available in Australia.
Australia’s number one choice for e-prescriptions.
HICAPS Connect, streamlining payments from Australian health funds.
Healthlink secure messaging /online referrals system for referring to hospitals, specialists and allied health /provider organizations.
Visual Outcomes is a member of the Medical Software Industry Association (MSIA)
Visual Outcomes is partnered with Sonic Healthcare
Visual Outcomes is partnered with Medicare Australia