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Topics of interest, news and events

Fleeting Relief for USA Healthcare providers –

A recent observation by Chilmark research, a leading resource of healthcare IT in the USA, is copied with acknowledgement of the source (details  below).

After a summer filled with mounting criticism and a litany of responses & comments on how to modify the program, CMS issued their much anticipated new final rule for Meaningful Use (MU) Stage 2 on August 29th. For providers who were hoping for some relief, they did not get much.

While providers have greater flexibility for 2014 in terms of using 2011 or 2014 certified EHR technology (CEHRT) to meet the 2013 or 2014 objectives and measures, many were critical CMS did not go far enough in relaxing the rules for 2015. In 2015, providers will be required to use 2014 CHERT and report for the full year (vs. only one quarter in calendar year 2014).

Making matters worse, this is based on the federal calendar year which begins Oct. 1, 2014. This leaves providers with little time to get their bright shiny CEHRT for stage 2, in operation, workflows mapped to support new guidelines (more eCQMs) and staff trained to insure the right metrics are collected for future attestation. It also continues to place a heavy burden on providers who are struggling with MU menu objectives that relies upon cooperation from third parties (e.g. patients, labs, post-acute providers) to meet threshold objectives…..


Chilmark Research LLC
5 John F. Kennedy St
Suite 404
Cambridge, MA 02138

GP Super Clinics are building a stronger primary health care system in Australia. This means a greater focus on effective team management of chronic disease, health promotion and illness prevention. There is better coordination between GP services alongside allied health and community services. The patients of those communities are starting to become fans of the ease of access to all these services under one roof.  
Each GP Super Clinic brings together a healthcare team; general practitioners, practice nurses, allied health professionals, visiting medical specialists and other health care providers to deliver primary health care services. This new team environment is aimed at addressing the health care needs and priorities of their local communities. This is a multi-disciplinary, patient centred model of care and it is is attractive to many health care providers.
The management of these Super Clinics are feeling the pressure to grow and fulfill their mandate. Managers and owners of these new models of healthcare delivery are to keep abreast of all the new advantages of modern practice management software that is much more than just practice management software. Take a look at the difference in the latest developments of patient-centered health IT platforms. Data and reports like never before for all the stakeholders from physicians to patients to government bodies.


If you are a manager or owner or provider in a Super Clinic, ask yourself or your team 10 questions:

  1. Is your Super Clinic demonstrating the core characteristics of the government’s program?
  2. Are you achieving your own clinic objectives?
  3. Are you able to provide patients with a highly focused team?
  4. Are you measuring your clinical outcomes?
  5. Do you have an established set of automated patient-centred questionnaires?
  6. What are your patient-centred wellness measurements?
  7. Does your software system deliver them to your patients automatically?
  8. Are you seeing these graphs real-time (weekly or monthly)?
  9. Is the team delivering great health outcomes across your patient population?
  10. Would you know how to measure that your Super Clinic is in fact a well-integrated multi-disciplinary patient-centred care centre?
Visual Outcomes was built to deliver well integrated multidisciplinary patient-centred care. In the ultimate clinical environment the focus is always on the patient and the team is dedicated to keeping the patient at the centre of their own personal health journey.

Book a demo with our team to find out:

Visual Outcomes will help your Super Clinic achieve your goals as a healthcare team; if you are ready to be the leader of patient-centered multi-disciplinary care in Australia we invite you to see the difference that Visual Outcomes can make in a matter of weeks.

Read below, some of the Features of Visual Outcomes and then book a demo to find out the many other differences that keep Visual Outcomes the leader for this new healthcare delivery approach:

Book a demo with our team to find out:

What is Patient-Centric software?

Patient or consumer-centred care is increasingly being recognised as a dimension of high quality health care in its own right. Patient choice is seen as a pivotal factor in their health outcomes; having the patient more active in their care and involved more in all the processes producing greater satisfaction for them and their families/carers. 

In the context of Cosmetic Surgery, patient-centred care is an obvious choice. This care is all about them and being able to keep each person educated about their health journey with you whilst maintaining a focus of safe, effective and appropriate care management.

Health IT/software is most times designed with the Clinic processes as the primary purpose in its design. Visual Outcomes breaks this mould and focuses on the Patient and the Patient’s own health journey. In so doing the Patient has greater awareness and can be more active in achieving their health goals. Visual Outcomes is respectful of personal needs and choices, and provided at the right time in the course of the person’s condition.

The Journal of the American Society of Plastic Surgeons recently published the outcomes of a study on optimizing patient-centred care in Breast Reconstruction. The study’s aim was to examine how preoperative information and interactions with the surgical and medical teams might influence patient satisfaction with the outcome. Patients’ levels of satisfaction with preoperative information and ease of interaction with their plastic surgeon significantly influences satisfaction with their breasts and overall surgical outcomes in their health journey with cosmetic surgery. 

Six desired outcomes of a more strategic involvement of a person
in their health journey:$FILE/surgery_strategy_2010-2015.pdf

To experience the power of Visual Outcomes’ Patient-Centric model and smart clinic tools, arrange an online or on-site demonstration! Please contact us

2014 EMR/EHR

February 8th, 2014

To be or not to be. That is the question for physicians.

Visual Outcomes is a client/server software platform, so its database is stored on a server, accessed by suitable clients around a client’s clinic(s) and remotely via a virtual private network (VPN).

There are two fundamental choices for the server: hosting it in-house or in ‘the cloud’ – that is, in a remote data center, connected via secure internet or other connection.

While in-house hosting is straightforward for clients with existing IT infrastructure, management and processes (in-house or contracted), it can be “just one more thing to manage” for other clients.

Now Visual Outcomes can offer an alternative: cloud hosting. This puts your database in a secure data center, with all server hardware, power, backups and maintenance managed by IT professionals under our direction.

Connections and data storage are all secured to relevant government standards for medical records.

Visual Outcomes iDoc is a tablet app for clinical sessions. iDoc helps the physician/practitioner enjoy mobile clinical data capture during clinical encounters. iDoc keeps you near the patient and free to move as you quickly capture detailed clinical notes. Note-taking is no longer something you have to move away from your patient to do. Keep your iPad exactly where you need it.

While you move around the room, quickly recording your treatment notes and exam findings you’re simultaneously creating research-grade, minable notes with minimal keystrokes.

Get Visual Outcomes’ iDoc tablet clinical system in your practice for a patient-friendly experience of clinical practice without the stress of an EMR that takes you away from the patient.










For a brief introduction, watch this video. To find out more about iDoc, please contact us.

iDoc video

An introduction to Visual Outcomes iDoc, iPad clinical data capture

We’ve now added a full suite of capabilities for medical practitioners to Visual Outcomes, including integrated access to Medicare Australia for all government healthcare payments; HICAPS and ECLIPSE for health fund payments, MIMS for prescribing; pathology test orders and results and referral management. The power of Visual Outcomes to deliver a new level of patient centred data for all practitioners to review their progress is now available for medical specialists. Click here to arrange a tailored online demonstration.

On 1 November 2012, Visual Outcomes Version 12 was certified as a Complete Ambulatory EHR System under the US government’s meaningful use criteria (stage 1) by Drummond Group Inc., the first and only Australian developer to meet this benchmark.

Well-established in Australia, particularly among complementary medical practitioners, Visual Outcomes has been working to bring its solutions to the USA since 2010, establishing an office in 2011.

Announcing the certification, company founder Dr Sue-Ellen McKelvey explained our strategy:
“The US is obviously a giant market, and the government’s incentives were accelerating growth. We couldn’t see a US product that took our client-centered approach, so decided to bring it over ourselves.“Our certification came through just a few weeks after our first US site going live at Southern California University of Health Sciences. So we’re well and truly in business in the USA.”
Meaningful use is at the heart of US government incentives supporting the adoption of electronic health records software. In short, it means the use of software to significantly improve care.  In practice it’s a detailed set of requirements covering the system’s capacity to support decisions, capture, query and exchange information as well as maintain the confidentiality and availability of health information.Software has to be independently certified to meet these US government standards.
The full statement of the certification by Drummond Group Inc is as follows:

This Complete EHR is 2011 compliant and has been certified by an ONC‐ACB in accordance with the applicable certification criteria adopted by the Secretary of the U.S. Department of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services or guarantee the receipt of incentive payments.

Vendor name Visual Outcomes USA, Inc.

Date Certified 1 November 2012

Product Version Visual Outcomes Version 12

Criteria Certified Complete EHR Ambulatory

Certification ID Number 11012012‐1626‐1

Clinical Quality Measures Certified NQF0001, NQF0013, NQF0024, NQF0027, NQF0028, NQF0038, NQF0041, NQF0052, NQF0421

Additional software DrFirst Rcopia



  • Meaningful Use Certified

    Visual Outcomes Version 14 is certified as Complete EHR under the 2014 Meaningful Use program, using Dr First, Rcopia, Mirth Connect and DataMotion Read on

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    Visual Outcomes is among the most powerful, flexible and complete EMR systems available, but that doesn’t mean it’s hard to use. This 3-minute introduction to the front desk component shows how simple it is to do the essentials of a clinic’s front desk: making appointments and taking money. Read on