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System requirements

Visual Outcomes delivery options 

1) Cloud-hosted database service 

Not necessary to have a server in clinic; requires reliable access to the internet

2) Web-based service of Visual Outcomes is available June 2014 (USA/Aust.) 

Agnostic to operating systems/devices; requires full and reliable access to a web browser

3) Client-server based Visual Outcomes (USA/Aust.)

It is necessary to have a server in clinic.

General information

External (cloud) hosted server solution

Your database is hosted externally and delivered over the internet – this is a cloud hosted server solution. Cloud hosting is now well established and currently the preferred Visual Outcomes delivery model for all customers. Speak with the Visual Outcomes team as to the many advantages of hosting your database with the Visual Outcomes cloud hosting service.

File server options for data storage can be discussed with your Visual Outcomes support team.

In USA, Visual Outcomes uses a HIPAA compliant secure-site USA based cloud hosting IT Services Company.

In Australia, Visual Outcomes uses an Australian-based cloud hosting IT services company.

90% of all our customers run on Windows databases(including tablets); Visual Outcomes can also run in Windows mode virtualized on a Mac.

At your clinic site(s), you’ll need:

  • Appropriate high speed internet connection(s) via business grade ADSL, cable, high-speed wireless etc.
  • Router and switch(es) with firewall

Client computers with:

  • Processor i5 or i7
  • 4GB memory
  • Windows 7 or 8 (Intel) operating system
  • .NET 4
  • 23-27” monitors for Front Desk / Clinic Administration
  • 13.3”- 17.3” monitor laptops (touch screen ) for  Mobile physician/Practitioner

A fully web-based service of Visual Outcomes is available from November 2014

Visual Outcomes will maintain your database in our secure data centers. You will be able to interact with Visual Outcomes through any suitable web browser: PC/desktop, laptop, iPad, Windows or Android tablet computers (device-agnostic).

Any operating system that can access the web can access the web-based service of Visual Outcomes (transition is easy to a web-based service)

At your clinic site(s), you’ll need:

  • Appropriate high speed internet connection(s) via business grade ADSL, cable, high-speed wireless etc.
  • Router and switch(es) with firewall

The Windows client/server set-up for Visual Outcomes

You’ll need a network with a server able to act as a network file share running Microsoft Server MSQL 2008 or later to accommodate the database. Client computers running Visual Outcomes (PC or laptop) must have the ability to read and write to the server network file share and connect to the database.

All computers must have the .Net framework installed.

Network Administrator

For the client/server system, a network administrator (in-house or contracted) is required to manage all aspects of your hardware configuration and operating system e.g. maintain service packs.

A secure network for your practice system is required. Speak with your network administrator to ensure you are running an internally and externally secured network (wireless/VPN/over the internet).

Basic hardware advice

a. Medium practice of 15-25 physicians/one site

Please contact Visual Outcomes for specific technical advice as required by your type of organization/network of clinics and specialties.

info@visualoutcomes.com

b. Larger multi-site practices (15-25+ physicians/ multiple locations)

Please contact Visual Outcomes for specific technical advice as required by your type of organization/network of clinics and specialties.

info@visualoutcomes.com

Server:

  • Eight core processor or larger
  • 4 TB disk space via RAID 5
  • 16 GB memory
  • A server running the full version of Microsoft SQL Server

Client PCs in the clinic:

  • 2.8 GHz processor or larger
  • 4GB memory
  • Windows 7 or 8 (Intel)
  • .NET 4

Visual Outcomes requires a secured network internally and externally:

  • A VPN connection (ask your network administrator) to provide a secured network externally (router, switch with firewall).
  • Broadband connection with a static IP address for remote access and client online access via ADSL, cable, high speed wireless or similar.

c. Standard: 5-15 physicians/practitioners (one or more locations)

Please contact Visual Outcomes for specific technical advice as required by your type of organization/network of clinics and specialties.

info@visualoutcomes.com

Server:

  • Dual core processor or larger
  • 1 TB disk space via RAID 5
  • 8 GB memory
  • A server running the full version of Microsoft SQL Server

Minimum specifications for other workstations PCs in the clinic:

  • 4GB Memory
  • Windows 7 or 8 (Intel)
  • .NET 4

Visual Outcomes requires a secured network internally and externally:

  • A VPN connection (ask your network administrator) to provide a secured network externally (router, switch with firewall).
  • Broadband connection with a static IP address for remote access and client online access via ADSL, cable, high speed wireless or similar.

d. Smaller – up to 5 physicians/practitioners (one or more locations)

Please contact Visual Outcomes for specific technical advice as required by your type of organization/network of clinics and specialties.

info@visualoutcomes.com

Server:

  • Dual core processor or larger
  • Minimum of 8GB memory
  • 1 TB hard disk space via RAID 5
  • A server running the full version of Microsoft SQL Server
  • .NET 4

Minimum specifications for PCs in the clinic:

  • 4GB Memory
  • Windows 7 or 8 (Intel)
  • .NET 4

Visual Outcomes requires a secured network internally and externally:

  • A VPN connection (ask your network administrator) to provide a secured network externally (router, switch with firewall).
  • Broadband connection with a static IP address for remote access and client online access via ADSL, cable, high speed wireless or similar.

Recommended backup procedures for all clinics (minimum level)

1. Visual Outcomes is written in Microsoft .NET and uses a highly optimized SQL database for data storage. As a general rule, allow 10MB disk space for each client file.

2. DICOM: If digital images such as DICOM X-rays are used, allow 50MB per client file.

3. The backup of the Visual Outcomes databases, images and documents needs to be added to your existing backup schedule. We provide a command line utility to backup the Visual Outcomes system to a specified location.

Other notes for customers:

  • A minimum monitor size of 22″ is recommended for visual ease.
  • Motorola barcode readers are used for stock sale and inventory management, client arrivals, for use of welcome screen in your reception (the Hello screen), and for the clinical arrival screen to specific treatment rooms.
  • We support serial port connections for tills and cash drawers. NB: USB connections are possible via serial adaptors.

Medical practice- full integration ( USA and Australia)

  • Fully integrated HICAPS (Australia)
  • Full integration of Medicare (Australia)
  • Full integration of DrFirst (USA)

Please contact Visual Outcomes for specific technical advice as required by your type of organization/network of clinics and specialties.

info@visualoutcomes.com

 

FAQs

What is meant by the term ‘cloud hosting’ in relation to Visual Outcomes for my clinic?

When your database is externally hosted at another location away from your clinic, this is known as cloud hosting.

What is meant by the term ‘web-based’ in regards to Visual Outcomes for my clinic?

Visual Outcomes fully manages the database; externally hosted at another location away from your clinic and you access your Visual Outcomes, via the internet on any device (any operating system). You just need access to the web browser.

What is the operating system for Visual Outcomes?

Visual Outcomes is Windows based product; both the server-client set up locally in your clinic and the cloud hosting service of Visual Outcomes runs on Windows based system.

I want Visual Outcomes platform as a server-client network locally, can I use it on a Mac OS computer?

Yes, using Bootcamp, Parallels or other systems for enabling Windows.

When I have the ‘cloud hosting’ services of the Visual Outcomes system, what do I need to maintain as IT/hardware in my clinic for staff /front desk and physicians etc?

If you are using Bootcamp, Parallels or other systems for enabling Windows, these will remain in place. The Visual Outcomes application is still locally installed on your various laptops and other devices (windows operating systems).  The database is managed off site. The question of data storage may be discussed with your Visual Outcomes support team.

What operating system can I use for the web version or web-based service of Visual Outcomes?

The web service of Visual Outcomes can be accessed by any operating system; you are accessing Visual Outcomes as a web-based service. For example, Visual Outcomes web-based version will run directly in a Mac OS web browser.

Can we use Visual Outcomes on a terminal service/Citrix environment?

Yes. This is a subset of the client/server based (local) installation of Visual Outcomes. You will need advice from your network administrator.

Can I transfer data from my old system?

Yes, if it can be exported as an Excel spreadsheet, CSV or similar file, most of your basic existing data from a wide range of practice systems and other sources can be imported into Visual Outcomes.

How does the patient portal, VO iSite, link to my system for patients?

VO iSite is a web-based service hosted by Visual Outcomes. It does not hold data but is a fully secured pass through portal for data collection from your patients; all data is only stored in your Visual Outcomes main database. The VO iSite link  will be branded to fit in with your website as a client log in section and allows your patients to view and input data from their home or office.

In all client/server installations and the like, your network administrator is required to configure this according to the set up protocols for this Visual Outcomes hosted service. Visual Outcomes customers with cloud or web-based services do not require network administration for access to VOiSite as web-based service.

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