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Read through table below.

You will see some Features are in both Standard and Enterprise

Difference is the detail of F&F e.g., more complex details are for Enterprise

Let us know where you are in your clinic vision and plans for growth.

1Think of what Features and Functions you want

2. Advanced F&F are called "Enterprise" as they will be tailored for your type of clinic

3. Ask for a demo of what you think you want e.g. differences in a standard F&F and an enterprise F&F

Request a Demo

enterprise health.jpg

Left-hand column gives the Feature by name to consider

Middle column describes what it is called in Visual Outcomes

Right-hand side column shows - is a “standard” (S) or “enterprise” (E).

Feature	Feature Description	Standard Feature = S	Enterprise Or Advanced = E
Dashboards and Reports
Standard Dashboards	“Start the day” Dashboards: — Clinic trends New client numbers/ appt schedule trends Utilization of roster hours open Referral numbers/ referring clients — Bookings Cancellations/rescheduling Today’s appts/ forward bookings — Monies owing Which clients today have amounts due	S	E
(BI) Dashboard — Business Intelligence (BI) services — Delivery of Data Analytics — Grow the business — Financial reports for IPO plans	Visual Analytics “Real time” data displays for users All data can be sent as automated and secure emails to stakeholders 1. Clinic performance KPI reports 2. Practitioner – type comparative analysis 3. Treatment per condition and the outcomes comparative analysis 4. Practitioner specific KPI 5. Clinic specific KPI 6. Financial Analysis 7. All types of tailored outputs (stakeholder interests)		E
“My work today”	Activity Center — Quick overview — Is ‘logged on user-specific’ — Up to date “information boxes” — Pops up as user logs on for today. — See a review of all activities “to do” with links — See the workload ahead to plan the day — Return to this activity center window during the day	S	E
Activity Centre Security 1	Practitioner- specific “information boxes” — my to-dos’ and quick links	S
Activity Centre Security 2	Non-practitioner- specific “information boxes” — my to-dos’ and quick links	S
Activity Centre Security 3	Overview for central administrators		E
Client Director	Visual Outcomes is all about building healthy relationships. Have a broader understanding of each client’s healthcare journey and build a great relationship with this information. Client Director is client specific.
CRM (all staff /personnel) - client overview Profile of bookings made (practitioners and finances)	Client Director - CRM - Pops up when that client’s name is in ‘focus’ across the system - ‘Outcomes at a Glance’ is more notes as to their journey so far with them - CRM building tools for all to see	S	E
Clinical (practitioners only) - quick profile of client - medical alerts - clinical notables	Client Director – Clinical - Clinical notables for clinicians and the care manager - A quick overview that is client-specific - Pops up when that client’s name in ‘focus’ across the system.	S	E
Service management	Creating services as appointments to be booked across clinic
Booking Scheduler - Appointment Calendar	The Primary tool across front desk and admin work activities - Flexible management of all services/ set-ups - Accurate audits ‘real time’ who did what when - Set up all types of practitioners - Patient follow-ups and notifications - Appointment reminders - Process icons of workflows - Clinic-wide protocols across staff.	S	E
Shared Medical Appointments	Set Appointments with one client and more than one practitioner - Set up specifically as to your paradigm - As a team appointment		E
Complex service booking	- Set of different Appointments Several services as a pre-set flow of appointments for a client booked as one - Pre-set appointments - A clinical flow template of services - A series of services delivered for a pre-set purpose - Flows across practitioner-types in the appt book		E
Classes	- Book classes - Peer review - Educational - Online and in the clinic - Class charges or promotional/ free		E
Plans of services	A range of services can be set up as a service plan		E
Rostering of Services	A separate window for doing a roster and viewing rosters for all - Configuring hours for Clinic, Practitioner and Services.
All services rostering	- Rostering of all hours/ personnel shifts/ services - Roster across one or many clinics separately	S	E
Online Rostering - Adds level for online service roster	- What practitioner services are available for online bookings - Shows on ‘virtual clinic’ - the online booking site for new clients		E
Virtual Clinic of Visual Outcomes Practitioners, patients, and partners work online (smart phone feature of VOiSite)	Overview of VOiSite - web access portal and virtual clinic facility Online or Virtual Clinic A. Patient portal in Visual Outcomes, VOiSite operates as a virtual clinic B. Clients’ engagement interacting online (clinicians clinic admin exchanges) C. Clinicians (practitioner/ providers) recording notes remotely D. labs and prescribing and supplements regime management online Authorized User (external) access for approved purpose for some clients in the clinic/s. Example: Business partners can be set up /cohorts of new clients (from call centers/employers)
Virtual Clinic (VOiSite). Online Features and Functions	Online clinic has 3 stages of functionality 1. Standard F&F ( basic Visual Outcomes online clinic) 2. Enterprise Stage II ( more F&F for Visual Outcomes online clinic) 3. Enterprise Stage III ( advanced use of the Visual Outcomes online clinic)
Appointment bookings	- Create new bookings online by existing clinics (self-manage/self pay) - New to clinic bookings done by practitioner online and remote access - New to clinic as public review your website Self-management online is time saving for the clinic and what people want		E
Join classes	- set up peer support groups (groups sessions) in clinic and book online		E
Online payments	- set up the secure system of STRIPE		E
New Client bookings - 2 types	Directly from the web - New client online bookings
New client to clinic booking- type 1	New to clinic and can directly and immediately in the appointment book - creates booking with practitioner directly in Appointment calendar.		E
Prospective client booking – type 2	Prospective client can only send request for the appointment with selected practitioner - Allows for a interview as to suitability		E
Client access to own health information	- questionnaires scores, team care notes, shared care plan, labs and pathology results, current recommendations, treatment plans, feedback ‘rating stars’		E
Online portal (Stage 1) - introductory patient portal and limited practitioner features	Stage 1 - Clients do intake online and manage appts online - standard portal set up ( stage I of Virtual Clinic) - online intake forms, messaging to and from the client and the clinic - provides online access to complete the intake forms/update their health history, e-sign clinical consent - existing clients can book online all forward appointments - existing clients move appointments according to your clinic rules - allows practitioners to view their list of appointments online - allows the front desk to send and receive messages from the clients online - See below for stage 2 and stage 3 of patient portal ( a Virtual Clinic)	S
Online portal (Stage 2) - Allows for online bookings - Payments online	Stage 2 – Clients self-manage payment and new clients book online - Allows all ‘New clients to clinic’ to just book into your clinic - Secure bookings via your own website / inbuilt portal - Book directly in your actual appointment book - Roster of Services (as to when which services are available for online bookings) - Client can self -arrive for their booked appointments from smart phone - STRIPE set up – a system of secure payments online - Clients self-manage their bookings online and payments for monies owing - Clients can give feedback as to their satisfaction with services-		E
Online portal (Stage 3) - Allows a virtual clinic - Remote clinical note recording - Practitioner use of smart phone - Remote care all recorded there - Telehealth consults /classes - clients online via their portal	Stage 3- Virtual Clinic – full telehealth full online clinical activity - Telehealth clinical sessions opened seamlessly from the clinical screen - Can save recordings of appointments - Set up classes of Telehealth - Develop a team care approach with shared care plans online - Set up travel card for programs of care with the client interactive - Practitioners work via their “Virtual Clinic” remotely - Use a smart phone for the virtual clinic roster - Save staff time as practitioners self-manage their roster “Virtual Clinic” - A smart phone/device can be used - both clients and practitioners		E
Clinical Note Recording	Clinical recording via telehealth video, audio/speech and drop down/select templates Visual Outcomes templates created for you as surfaces and symbols (data entry) for accuracy and quantitative outputs; mined for research and auto prints as narrative.
Standard Clinical Template Package	Standard health intake form online - medical history and wellness profile /general demographics A client online -VOiSite (portal) does intake and it goes directly to their clinical history SOAP format template - enter findings of general examination, treatment notes and plan 5 Client Centric Outcome questionnaire (quality of life measurement tools) 2 condition-specific questionnaires for clients online 3 general consents for client procedures/ treatment for clients online Enterprise ONLY -Telehealth - Audio/speech options	S
Access to all client images - Immediate access to and photos/Xrays DICOM imports	Image Manager - Face to face consultation with their images at hand - Can view client X-rays and other images immediately - All stored on the cloud hosted secured files (Visual Outcomes AWS infrastructure)	S
Enterprise Clinical Package (complex -set up across all types of practitioners in one database)	Standard health intake form – medical history and wellness /general client information all online for the client to complete via online portal. Generic SOAP format template allowing to record general examination and treatment notes across all practitioner types. Clinical note templates for EACH practitioner -type (or one practitioner stye specific) 10 Client Centric Outcome questionnaire (quality of life measurement tools) 8 condition-specific questionnaires for clients online 10 client consents for each practitioner-type ( each specialty/discipline)		E
Medical processes - Secure messaging - coding billing options - e- prescribing - all lab ordering (USA and AUS packages available) Not emergency medicine Hospitals (full day surgery management but not in-patient hospital management)	AUS - integrated MIMS medication prescribing -HICAPS/ MEDICARE Billing HICAPS and Easy Claim Instant health fund refund and Medicare easy claim via HICAPS terminal AUS - integrated Medicare Bulk Bill, Patient Claims, DVA payments - full online MC services and quoting online - integration for Labs ordering (pathology biologics and radiology/images) - secure messaging FHIR (correspondence and referrals) -secured email encryption of PHI (correspondence and referrals) -Health Link for a referral send /receive USA - integrated Rcopia/e-prescribing - integrated IMO as coding standard for USA customers ( up to date coding source) - secure messaging (correspondence and referrals) -secured email encryption of PHI (correspondence and referrals) Integrated Medical billing claims USA - electronic billing - integrated clearing house for billing management outsourcing - inbuilt flow for HIC form from practitioner to billing office - inbuilt management of revenue cycle management - inbuilt management tools for billing office in-house within Visual Outcomes - integrated Labs for ordering (pathology biologics and radiology/images)		E
Business and Operational management	Central management for Standard set up is done by Visual Outcomes
Operational configuration	Standard set up and changes for your clinic are managed by Visual Outcomes Management service for Standard features and functions	S
Management Statistics & Reports	Standard set up 50 Statistics & Reports across clinic data /finances Clinic day to day management Financial reports - Banking reports - Audit reports - Staff work reports - Services trends - Stock sold - Credit status - Accounts owing - Debtor aging status - Client profiling - Client referrers	S
Advanced Statistics & Reports (Additional 100)	Advanced clinical and business analysis - Tailored to customer healthcare enterprise - Clinic / practitioner reports as to goals - KPI reports		E
Banking	Banking wizard - Set accounts for payment /entitlements - Reconciliation of receipts - Reporting on banking and audit trails - Financial business management reports Enterprise - Business Services set up “ baseline/KPI entitlements” - Algorithms for each arrangement with practitioners/staff - KPI driven window for entitlements calculation - Reports as practitioner calculations with entitlement transfer	S	E
Accounts management (Complex)	Financial Day Sheets/ Statements - Advanced analysis / management of financial transactions Enterprise - Full financial reports/audits - Complex group sums managed - Bundled payments - Accounting of all edits		E
Clearing House integration - USA	Checks and audits for review by admin/billing office in-house - Visual Outcomes functions for an in-house initial scrub - HIC form flow from practitioner coding to admin to payments - Use of Financial Day sheets (Practitioner checks/Admin review) - Integration with Emedix ( Clearing House functionality) - Payments receipted in Visual Outcomes		E
Payment Bulk Management/ Population Pre-Payments	Lump sum prepaid by organization managed to accommodate payment for multiple clients receiving health services. Corporate health management		E
Complex pre-surgical Quotes	Private and insurer assessments - Pre -treatment payment confirmation - Day surgery programs - AUS (Medicare HICAPs and MC online) - Payment management - Reporting online		E
Corporate Payment Case Management/ Claim Events	AUS Corporate health management. Tracking worker compensation and insurance cases		E
Data Analytics and advanced reports	Explore the data - all queries for clinical ERP to research and value base reporting - get answers across infinite data relationships as all is collected in the one database of Visual Outcomes
Clinic- based research Reports developed with stakeholders as to relationship and data query building of clinic-based evidence	VO Analyzer - Retrospective data analysis - Select cohorts for research - Apply data output tracking		E
Enterprise- level financial analyses - Corporate financials and human resource management - Data for accounting purposes - Complex management of write offs/ discounts and debtor and credit balances	VO Analyzer Complex financial reporting - Reports developed with stakeholders as to data query - Tailored analyses for daily/weekly monthly /quarterly/fin. year - Temporal Dashboards for accounting data outputs - Requested reports set up and delivered automatically - building of clinic-based evidence for value-based reports Business Partners - encourage these referrals sources - they review summary/certificates/ reports online - give their human resource dept a limited access - give reports to them as to ‘their clients’ progress - graphs to show financial analyses - develop the relationship with data online - bring more referrals to the clinic from them Entitlements - Staff-specific financial KPI reporting - Set as agreed algorithms of performance - Reports with their bank transfers periodically		E
VO Analyzer Business Services - enterprise and business reports as agreed with the customer used for business performance analysis and other complex reporting requirements	Visual Outcomes platform is differentiated by its core architecture in that it will always be collecting high quality data for high quality decision making - Services are decided in consultation with the stakeholders as to your business plan (2- and 5-year planning) and IPO intentions - Visual analytics as Dashboard for stakeholders - Delivered as 12-month cycles of business services Enterprise level financial advisor expertise from Visual Outcomes ERP (enterprise resource planning) - Tailored enterprise configuration for reporting integrity - Accounts kept to IPO standards for enterprise to go to public. - ‘Real time’ business intelligence ( tailored visual dashboards) - Data driven decision-making for your stakeholders - Visual Outcomes team of consultants (MBA healthcare/ accountants)		E
Practice management	Flexible bookings calendar is primary tool across front desk and admin work activities set up from appointment reminders to client profiling emails and follow ups
Booking Scheduler Appt Calendar	Audit trail reporting automated - Maintain Clinic-wide protocols across staff. - Flexible management of all services/ set ups - Accurate audits ‘real time’ who did what when - Set up all types of practitioners - Patients follow ups and notifications - Appointment reminders - Process- flow icons - Enforcement of workflows	S	E
Attach documents to an appointment			E
CRM activity by desk and admin	Appt Reminders and Follow ups - Appointment scheduler reminder tab day by day - Newsletter template and email campaigns - Quick email/sms via personal message by desk - Visual Outcomes Service option for this set up Enterprise only - Pre-arranged emails set ahead for many purposes - Service done via Visual Outcomes (Automailer)	S	E
Many types of services in clinic	A highly configurable appointment set up is a fundamental tool for all customers
Configure services	Services Wizard - Create and allocate to practitioner-types - Practitioners rostering and price variations	S
Shared Medical Appointments	Set Appointments with one client and more than one practitioner - Set up specifically as to your paradigm - As a team appointment		E
Complex services - sets of Appointments	Several services as a pre-set flow of appointments for a client booked as one - Pre-set appointments - A clinical flow template of services - A series of services delivered for a pre-set purpose Flows across practitioner-types in the appt book		E
Classes	Book classes - peer review - educational - online and in the clinic class charges or promotional/ free		E
Different Fees	Fees can be set for different practitioners
Set Fees for practitioners /pract-types	Pricing Wizard - Prices are standard for all clinics and a practitioner-type - Prices assigned as individual practitioners for standard price variations Note Enterprise only allows for a matrix of multi-pricing set-ups across multi-clinics and multi types of practitioners as well as individual practitioners	S	E
Automated invoice management	Invoice Manager An invoice is generated either automatically from an appointment or manually, with new items e.g. change payor, add billable items.	S	E
Inbuilt document templates for all	Template Manager Select from template categories in Fast Doc Writer - inbuilt documents as your clinic templates a fully integrated report/document creation system	S	E
Fast editing of templates	Fast Doc Writer Client info templates - pre-populated with client details from the database. - Easy to add inputs/ click on desired data in client window of available data to add to document where you have your mouse. - Edit like you do in MS Word for fast construction of reports / referrals as much as a clinical summary or a general letter. - From same screen upload to portal - Send as encrypted attachment Save as a draft	S	E
Externally sourced templates	Visual Outcomes Enterprise Business service (EBS) A corporate approach to health may have multiple levels of users. And many essential communications require document exchange. As some users are online this set up allows to add a same document online for that purpose and a signing off by a user online or a client payor online The document is then finalized and filed within Visual Outcomes client documents - imported documents for complex management - online documents as part of complex clinic models - save as a draft/ share online with another user Tailored to the specific needs as an Enterprise approach to documentation, sharing, data inputs online and filing for client payments		E
Documents filing for a client	Client Documents - all documents are filed as Client specific (filing cabinet / document manager) - Client Documents are filed within a selected category	S	E
Inventory or shop Management	Stock wizards - comprehensive Inventory sales stock take and ordering level management - a mode used for Clinics selling stock (supplements, vitamins, herbs and other therapeutic items or Shop-type products).		E
Herbal prescriptions/ dispensary	Prescribing window - full herbal dispensary ( Chinese herbs or Western herbs) - maintain order levels/ inventory/ batch no./recalls and quality control – (liquid, granules, powders) All set up as you require e.g products as on the shelf stock to ‘mother bottle’ level management/ individual prescriptions as part of clients clinical notes		E
Lending clinic items to clients	Library - allows for lending items with/without a refundable deposit taken	S
Functional roles for secured access	Security Wizard - Central management of all users in functional roles - This is a dedicated set up - Their access to data is managed centrally and can be audited on request NOTE Enterprise set up - Security Wizard may be set up for larger enterprise customers of Visual Outcomes. A senior Admin security role set up to make any changes in application security for all personnel as their responsibility on request	S	E
Security access for all users	Security access is set up according to the functional role they have been assigned in Visual Outcomes Two levels of access 1. Administrative access Senior Admin role (CEO rights across all) Practice Manager role (Senior Role in Admin - staff report to them /audits and management decisions for all in the desk/office personnel) Clinic Director role (Senior for all to report / decisions for all providers/clinicians) Front desk role CA care assistants ( 2 levels of access - Senior care assistant and Junior care assistant) 2. Clinical access Clinical Roles (practitioner providers) only one with rights to clinical notes and related areas - Care Manager (health navigator / educator) has clinic wide access for client care review and management purposes with rights to the clinical notes and related areas	S	E
Payment Models Fee for Service/Insurance /other	External payer / client in the database/insurance wizard/medicare Visual Outcomes serves all models of payment - Single payor system - A fee for service private fee clinic - HIC form billing management in the US. - Can add another client within database as payor. - Other payers entered via ‘External Payer Wizard’ - Copays management payment models Note Enterprise customers - Complex models configured as enterprise level of payment models	S	E
Complex Payment Configuration	Insurance and Corporate Configuration Visual Outcomes enables a configuration of all complex payment systems - corporate health risk management payments - corporate occupational medical assessments - workers compensation payments/ insurance payors and employer payors - Chronic disease management programs - Disability bundled and annual sum payment distribution - occupational health and pre-employment services - larger employer healthcare services healthcare management as a private healthcare business model		E
Multi-Disciplinary Team approach	Many different specialties or disciplines in an enterprise clinic set up all in one database		E
Multi-type clinics and multi-locations	All healthcare business models - More than one physical location - More than one clinic under one database - Remote clinical care pathways online - Individual client health behavioral tracking		E
Virtual clinics (client/clinic/clinician online)	Clinical notes recording online Medication and supplements prescribing online Pathology and radiology requests online Telehealth individual and group sessions		E

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Latest News

Holistic, Integrative Healthcare; Alternative Health

Visual Outcomes for the emerging clinics that practice holistic, integrative healthcare; alternative health practitioners working as a team with conventional medicine. And with the client as an active patient in the team online. How do we do it?

Visual Outcomes’ programmers and developers work with a team who are experienced across both alternative medicine and conventional medical practice specialties. This gives Visual Outcomes the edge in what it takes to have software deliver a successful business model of holistic, integrative teams. These are clinics that are the future, a client as an active participant in their healthcare decisions as to better health outcomes with their team of healthcare professionals. Visual Outcomes sees these clinics as an enterprise business where the owners of the clinics listen to the healthcare needs and wants of the healthcare community and patients in their healthcare decisions. These clinics need a secure online clinic that will deliver safe personal health consultations easily. These are the clinics that use their data to review the business with accurate information collected in their own database and displayed for the user groups as to their performance and clinic KPIs. These clinics can thereby safely and steadily expand as an enterprise; to grow in scope of practice and number of locations easily. Visual Outcomes is fully scalable from one to 100’s of clinics. Visual Outcomes supports all types of health and medical specialties as a team clinic from chiropractic to medical marijuana and fee for service “services” such as cosmetic day surgery and complementary health clinics. Much time has been spent developing the functionality of the software to allow for successful health journeys with the clients as well as growth for all clinic types.

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https://www.visualoutcomes.com/Select-Your-Healthcare-Platfor/Blog27/Holistic-Integrative-Healthcare-Alternative-Health

Where do you see your clinic?

Online health is the future for better health outcomes, now inbuilt in Visual Outcomes

Clients personal exchange and online files (web portal)

Accessing the web based online portal is quick and easy with a personalized link found on your clinic’s website. Credentials are assigned to your client through Visual Outcomes, allowing them freedom to log into their own data stored on the single database platform found on AWS cloud. This will give them access to intake forms, questionnaires, payment and invoice details, their personal profile and the results they need to make decisions for themselves, while working with you as a team for success.

Clinicians access to ‘virtual clinic’ telehealth and online remote care tools (web portal)

Convenient and remote appointment management with clinical notes are available on their web based online portal. Clinicians can review Today's appointment list and start their clinical sessions; they can use speech to text and finalize notes back in the office. Easy creation of new client appointments, clinicians love that they can view and alter their rostered hours ahead and move or make follow-up appointments and send themselves reminders for documentation when back in the office e.g., send out questionnaires and consents. All this and more via their smartphone.

Clinic administration/front desk – online messages /load results and exchange files (web portal)

Use of the online web portal makes it easy for the front desk and back office in managing all the clinic appointments. The ease of the “Inbuilt” online bookings within Visual Outcomes software is built for 100% secured personal health information management. All your New to clinic “online bookings” can be set up according to your clinic rules from screening a prospective new client for suitability to allowing all to make a direct appointment in your scheduler from the web; all protected within Visual Outcomes security set up. And of course, online payment is available with a secured Stripe system inbuilt. Your existing clients can self- arrive/confirm their appointments directly, managing their own appointments according to your clinic rules and complete their intake forms and update their profile directly in their file; all online. A true time saver for your front desk and administration.

The Clinic-Clinicians-Clients work seamlessly together online
Personal health information is 100% securely managed online, inbuilt within Visual Outcomes
Visual Outcomes supports a team focused on the best outcomes for each health journey; all online.

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https://www.visualoutcomes.com/Select-Your-Healthcare-Platfor/Blog25/Online-health-is-the-future-for-better-health-outcomes-now-inbuilt-in-Visual-Outcomes

Are your clients involved in the decisions about their health journey?

If you are looking for software to support clinic growth in 2022

Visual Outcomes is built around your patients/clients as an interactive healthcare journey. Keeping them in the center with your team easily allows you to see their progress. Use the many inbuilt business reports automatically run for all the owners and staff as required with full security of access.

Do you want your patients to be more involved in their own health outcomes? They will get better results when they are engaged and active with you online. Do you want this to be all 100% securely done with them online? Visual Outcomes is the best-of breed for online secured portal in 2022; no third-party software for all bookings and sessions online. VOiSite is the online portal all built within Visual Outcomes – minimize all the internet access security risks. Visual Outcomes is a complete solution for 2022 healthcare.

Help clients have a great life with easy involvement in their own health journey, working with your clinic healthcare team online. Visual Outcomes will offer online remote care, personal satisfaction tracking, full e-prescribing and herbal dispensing all as a 100% secured personal health information (PHI) exchange

Show your patient/client how to have life more abundantly full of all that is your health. Start with a demonstration of how Visual Outcomes will run the clinic and manage each client keeping them in the center of their own health journeys with your team. Visual Outcomes is a complete solution for the clinic; full practice software that will help you and your practitioners work as a team from clinical notes to billing and outcomes tracking with your clients. In 2022 give more online care and a secured portal for tracking their health goals. They can learn how to live life more abundantly!

We offer many features and functions including:

Client centric data collection across costs, treatment outcomes and satisfaction measures.
Web-based access for remote care
Secured inbuilt online portal(VOiSite)
All is linked to your own clinic website for easy online bookings
All is secured as access for clients and your practitioners online
Appointment calendar/scheduler is built for multiple clinics, multiple practitioners and many types of services easily managed with variable price structures
An easy roster allowing for configuration of your unique style of appointment scheduler
Easy access to the client’s records for online practitioners from your clinic; updating records via any device connected to the internet.
Business management and finance planning meetings are easy with reports of real time data within Visual Outcomes; all from the single database hosted on AWS cloud services.
Statistical reporting easily shows the picture of clinic growth/profitability
Visual Outcomes business services show what needs to be done for a better bottom line.
Our team will configure Visual Outcomes based on your clinic's goals and current needs.
In-application help documents are created for easy access to any answers when in application.
There is a communications engine inbuilt for all CRM and communications using all the clinic and client data for “mail merge templates”.
Build reports and set them to be emailed to your owners and other business advisors

Do you need to support your growing clinic?

Do you need better financial reporting?

Do you offer several payment models and offer discounts for groups or work as a ‘fee for service’ practice?

Do you combine the benefits of natural health and pharmaceutical medicine?

Do you offer medical alternatives and shared medical appointments online and in the clinic?

Do you have educational classes and prescribing online in your clinic services?

If you offer herbs, vitamins and lifestyle medicine such as Medical Marijuana with a broad client-centric approach to everyone to their "health needs”? Then Visual Outcomes is your solution.

Do you need warehouse/shop -style of full inventory management; we can assist with inbuilt F&F.

Do you want to see progress as your clinic grows; see client outcomes tracking as well as clinic growth

For Example : Medical Marijuana is becoming one of the new holistic healthcare services available more and more. Visual Outcomes is built to serve enterprise healthcare such as Medical Marijuana clinics.

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https://www.visualoutcomes.com/Select-Your-Healthcare-Platfor/Blog23/If-you-are-looking-for-software-to-support-clinic-growth-in-2022

Are you our target market? Who benefits from Visual Outcomes?

where are we going and how we can get you there Visual Outcomes target market is any “Health” clinic with a plan to grow; a leader with a vision and a team of practitioners with one or two clinics and a view to expand the healthcare model they are developing.  We manage many practitioner types, in ambulatory settings of any “health” field.  We focus specifically on helping you walk your client through their health journey, with your client involved as much as is possible. We support day surgeries and the new emerging health models of teams of integrated care in areas of chronic healthcare conditions.  

Visual Outcomes will work well with you in planning and configuring what you need in your software for great business outcomes as much as great clinical outcomes. And all is tracked with the best of data collections and dashboard displays. Visual Outcomes will help all to make great data-driven decisions about their health. We are Client, Clinic, Clinician focused and well suited to an enterprise approach to support vertical integration of new healthcare like no other. As an example, clinics and business operations that deliver the products and services of medical Marijuana requires this level of software capabilities. We can manage suppliers, inventory, and then track client progress with research grade outcomes questionnaires for your marketing and reporting requirements. 

 Visual Outcomes provides one unified platform so the ROI is not needing extra software for your healthcare delivery, all is in the one system. So easy to have one training, one software with full online support, visual displays of the data reporting all configured as you need.  We can handle any fee for service, insurance billing and health plans, and no matter your clinic type 

We'll help build your practice. Request a personalized online presentation today!

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https://www.visualoutcomes.com/Select-Your-Healthcare-Platfor/Blog22/Are-you-our-target-market--Who-benefits-from-Visual-Outcomes

How Visual Outcomes can help you grow with financial reporting

What’s the New Normal for Healthcare

Evolving Healthcare

Healthcare has evolved to be more and more online. This has been due to a push for remote care to be more effective in these last 2 years due to COVID restrictions and more people staying home. The people who resisted these changes have moved into an acceptance of remote care and telehealth or online healthcare management as being effective. The current need for effective care as an online experience has moved healthcare into a more client-centric or patient focused experience. Gone are the days when clients were seen and not heard! The big shift is that clients are more interactive and do not have face-to-face appointments as the standard interaction across the desk- where they are told what to do. Clients search for options and answers on the internet and confer with their practitioners more than ever; they are active in their own environment and feel they can have a say as to their healthcare journey.

Keeping the client in the center of their health journey is the key. This focus gives them the buy in that is required for a healthcare outcome that is better for all. Whether it's just a head cold or their self-help and co-operation for a serious condition as post hospital remote management they need to be engaged. A client included in the decision-making process of their health future is more likely to learn more about themselves and learn to respect their clinician as part of a new style of teamwork online. Evaluating, diagnosing, and treating patients is the new healthcare; Visual Outcomes provides a secure setup inbuilt and safe within the one platform. Contact us to see the advantages of one platform that is a complete solution and includes the new style of remote care. Protect all the data that is part of online care and health consultations or telehealth sessions. Secure the exchange of personal health information. Just request an online presentation today.

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https://www.visualoutcomes.com/Select-Your-Healthcare-Platfor/Blog19/What-s-the-New-Normal-for-Healthcare

Happy and Healthy New Year to you and yours from Visual Outcomes

Ringing in the new year 2022 with a software that will be there for you

With the start of the new year 2022, let’s take a look at your practice; no matter what practice you have there are changes in our healthcare world with new ways of working with clients active online in their own healthcare journeys. Online telehealth and remote care management with clients active online requires safe and secure information at all times. We have inbuilt tools to assist you with reaching out to your clients via telehealth (Visual Outcomes own online web portal). This online ‘virtual clinic’ allows for e-prescribing, telehealth on your phone, group appointments and online classes. All your clients can book online, pay online and the clinic practitioners can use this secured web access for reviewing appointments and remote clinical notes.

The current culture of medicine in 2022 is directly making us all rethink the way we serve each person; all our clients want to know their information is safe.

Only some software can offer the focus on security that is Visual Outcomes; all in one database with an inbuilt online portal and virtual clinic. In 2022, above everything, your patient health information must be protected from online cyber crime. There is a huge and growing threat for healthcare and medical clinics and Visual Outcomes works with all practices helping you see for yourself a steady growth with all data kept safe from cybersecurity threats and online vulnerabilities.

2022 is the year to have software that can grow your clinical and business success. We support enterprise healthcare with 30 years' experience in the set-up of integrated medical and allied care.

Albert Einstein said “The definition of insanity is doing the same thing over and over again but expecting different results.” And also said to us all , “The measure of intelligence is the ability to change”

Change is the result of all that the world has experienced in the last 2 years of COVID. The year of 2022 is the year you may need to review the software that can support your needs; giving you the clinical and business success you want. Get on the fast track with our easy to learn complete practice management solution. All client contact, newsletters and emails are inbuilt and tracked so CRM is made easy. And all business and enterprise reporting is in the one place; reports automatically sent to your stakeholders.

All your data is in one database= All the answers are at your fingertips. One Software does it all!

We train your users online, run tutorials to keep all aware of new Features & Functions, have great help documents for re-training and review. ROI with one software only needed to save time on training support and IT set-ups. We will work with you all the way during the implementation and training process, right through to track with you, a steady path to your clinic's success.

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Why is online health important? Visual Outcomes has it!

Enterprise Healthcare what is it and how Visual Outcomes can get you there

Enterprise can be explained in many words.

In a nutshell, it’s about your client, clinic and clinician working together as a trusted team for success with a view to grow the clinic as a thriving business. Whether it’s your client and their understanding of your clinic and its team. Or they are online to track their own progress with you as their health journey; it is their engagement in the path ahead. These are the new healthcare consumer. It is all about their feedback and satisfaction; that is why they refer their family and friends to your clinic. They are to be educated and help in good decisions and follow through at home to achieve better health outcomes with your clinic as the leader in their healthcare journey. Visual Outcomes supports the clinic growth with measures and seamless monitoring of the clinic processes, costs and clinical outcomes directly from your database. Visual Outcomes' platform is a total enterprise solution. All payment models from fee for service to Medicare is supported. Its inbuilt business services give your business owners all the KPI’s, financial analysis and ERP reporting needed for an ease of Enterprise Business Planning ahead. Each clinician (practitioner) working with Visual Outcomes has easy access to the progress and team care that is the health information for their client online and before each consultation in the clinic.

We all want success. This happens with good relationships and great software. Visual Outcomes can get you there. With our online based virtual clinic facilities of VOiSite, supporting networks of multi-clinic locations, all serviced and maintained in our single cloud database through AWS, we are the answer for your growth as a healthcare enterprise.

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Looking towards the future!

What Visual Outcomes can do for you.

whats next.png

We will be sharing Visual Outcomes insights and new features, functions, and improved flows as we evolve into this new world of security safe exchange of all personal health information, online clinic sessions and regulatory reporting with audit trails and financial data of the highest integrity. This is our ability to truly support what you need to grow your clinic with less stress with inbuilt assistance and less face-to-face management hours overall.

*Enterprise Healthcare what is it and how Visual Outcomes can get you there.

*Why is telehealth important as we live in this new online world?

*How Visual Outcomes provides safe and secure healthcare management online.

*What’s the new normal for healthcare- self-care, progress tracking, education and more online consultations?

*How Visual Outcomes provides safe and secure online healthcare.

*How Visual Outcomes gives you the data! We help you grow your clinic with tailored financial reports and business dashboards directly from your own database.

*How you benefit from the full solution that is Visual Outcomes?

*How to engage your clients in their own health journey? How to see their satisfaction and their progressive outcomes online. Decision makers that refer their friends and family.

*Technology driven health access for clients through VOiSite

*Visual Outcomes for the newer holistic, integrative clinic. How we do it.

*Medical Marijuana, Visual Outcomes provides a full solution for all emerging healthcare models and payment systems. Compete in house wholesale, inventory tracking and research grade prescribing management windows: see your clinic grow with all data at your fingertips.

Follow Us on Facebook, LinkedIn, Twitter or check out our website for all our updates and to request an online presentation, tailored specifically for you and your clinic.

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A New World with New Demands

Innovative Software Solutions for Value Creation in Clinical Practice

Written by Dr Sue-Ellen W. McKelvey DC PhD MBA

The value-base of healthcare delivered is an ever-increasing focus in clinical practice. Business owners need to see the value in what they get from a healthcare software.

The worldwide shut down of “normal healthcare relationships” in 2021 brings formidable challenges to all healthcare business owners. The world is expecting more interoperability and the people are wanting remote care, telehealth, more personalized care plans and greater transparency within their medical and healthcare processes.

Healthcare business owners find they need more software!

They may have already two or three software to support the basic functionality of their clinical practice, across appointment scheduling, billing RCM, all clinical notes and medical interoperability? And in 2021, the clinic needs to add a patient portal. They need to add data “trawling” software; to get reports to regulators and payers.

A practice needs to be managed more efficiently with all these new demands; multiple software is costly for a practice. What if the practice could use one software for all its needs; one that had all the required features and functions in the same database? Wouldn’t that deliver a great ROI on the move to that one software?

ROI and change management

The clinic and its business owners can trade off the pain of change with significant savings across all costs, from training to support and staff handovers ahead. All can use the same interface and only use one support desk and one set of training manuals. And all data is at their fingertips in the same database for all manner of data reports. The different users are all secured with access to only what they need to see; all can view the clinical practice from only their point of view whether the Clinician Provider Team or the Financial Administration staff. All reports are secured to a user’s security role - from clinical outcomes to practice effectiveness, client satisfaction and outcomes scoring to all clinic resource allocations and utilization measures.

Visual Outcomes is unique in being a one software for all these needs in 2021.

Key to success — both clinical and financial — in 2021

Learn to show your clinic efficiency, quality controls and outcomes of clinical care. This is only effectively managed with data from the one database; a software built to display real time data easily across all your daily clinical processes. Data of improved health outcomes, reduction of costs and review of clinic delivery teamwork. And in 2021 make your clinical practice more responsive to the needs of individual healthcare consumers: client-centric value-based metrics at your fingertips.

Consider just one software across your clinical practice needs.

For 10 years Visual Outcomes has supported all types of allied, medical and new models of entrepreneurial clinical practices around the globe.

As its core has always been a complete software across all payment models and types of providers, it is easily set up with all types of appointments, online and in-clinic; all billing management, clinical interoperability needs and full patient engagement.

Successful partnering.

Visual Outcomes can support smaller practices from 5-8 practitioners and one or two separate clinic locations. This is easy-to-use cost-effective software; it will cover all your clinical practice needs. Ask us to demonstrate value creation for your practice.

Visual Outcomes is a master software to grow your health care business.

This can take you from being a quality smaller clinical practice to being a large well-supported enterprise healthcare practice. Visual Outcomes supports you each step of the way; a core model of data reporting automated from beneath your day-to-day activities. Easy to read tailored dashboards for good decision-making is part of good data collection in this one seamless database. Visual Outcomes supports your goals.

Visual Outcomes is a “Value creation software”. It has inbuilt KPI reporting and audit trails for your clinic staff and groups of providers to see their own value and stay accountable for quality and cost goal setting.

This software sees “team” with a sense of shared accountability.

Quality or cost issues arising from one member affects all. Visual Outcomes helps you to create an environment of healthcare team. Business leadership combined with clinical leadership supported in their goals across the clinic. A value-based creation in the clinical practice includes the measuring and monitoring of teamwork. Visual Outcomes can support a new culture focused on quality whilst eliminating inefficiencies, redundancies and waste – across all areas of clinical practice.

Visual Outcomes is an innovative healthcare IT solution

All data is collected from day-to-day processes; costs, treatment delivered and patient satisfaction. Analyze the most used of clinic services, report on billing management/ insurance/co-payments. Use reports across clinic and staff performance. Create novel data queries around clinic-based research projects.

One unified platform of healthcare information includes:

Fully integrated software for clinical and practice management solutions – What you can measure, and monitor is what is reproducible. Having a 'readily mined' database puts all the information at your fingertips: costs, treatments given and patient satisfaction and population outcomes. For comprehensive value based clinical and business review, your IT solution should be comprehensive. Ideally all is in one software as a data management platform that offers you real time data analyses. This one platform has all you need; Electronic Medical Records, e-Prescribing and e-Laboratory and more.
Fully integrated patient engagement solutions –A portal should offer patient solutions that include interaction in their own path: able to track their own care information from health/wellness monitoring devices and personal observations to loading of images or photos important to their healthcare journey. An engaged patient wants to confirm progress and manage compliance tracking. Their active behavioral changes can be measured this way. The inbuilt portal of Visual Outcomes is key. There is data that can show the value creation of your clinical practice as you build your patient base with these experiences.
The bottom line: Creating a thriving business with a leading innovative software as a single solution for clinical practice.Plan for the best ROI in 2021 and request a demo of Visual Outcomes.

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Enterprise Clinics need a Solution

Enterprise Clinics need a Solution - a single software or one clinical business platform

Written by: Dr Sue Ellen McKelvey PhD MBA DC DO

We are witnessing changes in the world of healthcare. There is now more understanding as to why we may benefit with an enterprise approach to healthcare delivery. There is a “new look” to some medical and healthcare clinics operating now with new eyes on the way healthcare can be delivered. Most importantly, delivering healthcare by asking a healthcare consumer what they want. Can we achieve better healthcare outcomes as much as better financial outcomes for the business owners, by applying guiding principles of enterprise business planning? Or is an enterprise approach to healthcare and medicine going to pollute this most precious commodity of ‘health’ in the eyes of regulators and the patients themselves?

Opinions vary as to the value and even the reason that these emergent enterprise models of healthcare continue to appear. This decade we are seeing a mushroom growth of new and varied approaches. Changes in healthcare are here to stay. A sustainability of these healthcare businesses is largely due to the advancing capability of technology. Great technology is vital to support new healthcare models. Telehealth and effective remote care with online consultations is now an accepted mode of care. The most important recipients of care, patients around the world, now have accepted care can be effective when remotely delivered during this last 18 months of unprecedented medical need; this period of COVID has seen changes to the paradigm of medicine. Much has changed, from how and for what our scientific models of clinical trials are used and when some drugs are now able to be released to the ‘market’.

Twenty years ago, opinion was that entrepreneurial healthcare was moving the system away from a human right ‘fairness’ or ‘entitlement’ to a supply and demand model not focused on an equitable sharing of healthcare resources [i]. This viewpoint saw only disadvantage in the individual being more self-determining and interactive; it saw entrepreneurial medicine as tied to an ability to afford which insurance cover and which clinic. This was not quality but tiered care delivery.

Today’s technology is changing the reality of all healthcare business- technology brings data to show scientific measures as to its nature. Software brings a wealth of tools for measuring quality of care, efficiency of delivery, satisfaction with outcomes and the ability for a patient’s personal preferences as to healthcare path ahead. Data is there to be factored as part of all decision-making and business planning. Data is to be easily collected and maintained in a digital platform for analyses. Studying the best practice of professional care as much as the elements of the best in entrepreneurial healthcare business practices.

Enterprise medicine is here; increasingly defined by a focus on a business plan. Goals or Targets of the organization are all to be communicated, known across the professionals of the medical and allied health team. They accept there are performance targets. These targets are a step beyond quality and safety for each patient; that is a presumed standard measured by data in their software solution. The traditional relationship of a doctor with their patient, now has an added dimension of customer satisfaction.

The enterprise medical clinic wants each professional to operate with a business head as much as their professional expertise; all just an understanding of how to grow the business and keep their customers happy. This does not mean the patient sees any difference in the outcome of their one-on-one trusted relationship with their healthcare provider, quality and safety stays paramount. The difference lies in the more active involvement of the patient or client in the entrepreneurial medical relationship.

These entrepreneurial medical clinics know that the patient is a more active participant in the future success of the business. Entrepreneurial clinics have more questions for their patients. Questions of whether the patient is being served as to their personal preferences, and what are their desired outcomes? Are they satisfied with the service? These are not new questions for other industries. These questions are traditional pillars of business building customer relationship management (CRM).

This is a more one-stop-shop of healthcare. An emerging differentiator or feature of this new model of medical and allied health enterprise business. The traditional ‘corner shop’ of one discipline and one practitioner is increasingly less of an option for the healthcare consumer. It is called an economy of scale; more efficient management of overheads for a business when it can share some costs efficiently.

This decade will see more groupings of new and innovative arrays of health professionals; these will be able to satisfy a range of areas wanted by the health and medical consumers. This business model will have researched what will serve the healthcare and medical market. The older idea of this type of approach being one of ‘profits above quality’ is being replaced with the reality of technology in its advancing ability to show the quality of care, clinical outcomes and client satisfaction as transparent facts. This is all seen by both the professionals themselves and the business leaders of the enterprise clinic.

The growth of these entrepreneurial clinics are only there to serve the healthcare consumer more effectively. This is not a paradigm of “healthcare at any cost” entrepreneurial medicine is guided by good communication, quality of care, safety with great outcomes and satisfaction for the whole team as much as the patient, all pillars of good medicine. The business model of health and medicine enterprise does place the opinion of the patient or healthcare consumer front and center. The patient is therefore an active participant in a successful healthcare enterprise. They are active in their own outcomes with their preferences heard and all services provided to their satisfaction [ii]

Visual Outcomes is a 10-year established healthcare platform; supporting all client centric multi-discipline multi-site enterprise healthcare and medicine. Visual Outcomes serves your professionals as a team with their differing medical flows and specific processes (medical and allied). Business reporting is inbuilt for real time accuracy and decision-making. And in a pivotal role is the “active participant” or patient at the center of their healthcare experience.

Visual Outcomes is a single software that supports a small or large team in a medical and allied health care delivery model. The differentiator is that only Visual Outcomes collects all data under each and every process. All data is collected in a structured manner; so, it is easily queried real time. All is accessed in this single database and reports are automatically updated.
The result is that Visual Outcomes is a one-stop shop to allow an enterprise clinic to prove its value. It can show progress and satisfaction scores of the clients in their own portal. It can demonstrate efficacy to these consumers of healthcare; pivotal to business planning as they are why their clinic exists.

The Visual Outcomes platform brings irrefutable data of integrity to all queries. This solid base of facts for any entrepreneurial medical and healthcare clinic to be able to demonstrate costs, clinical outcomes, and client satisfaction every step of the way. This serves as an invaluable asset for all the stakeholders in the enterprise clinic.

[i] Andrain C.F. (1998) The Entrepreneurial Model. In: Public Health Policies and Social Inequality. Palgrave Macmillan, London.
https://doi.org/10.1057/9780230376878_2

[ii] Retrieved online website 11th June 2021 https://www.healthcatalyst.com/insights/patient-satisfaction-and-outcomes-five-recommendations

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How Good Is the Patient Data Security in Your Multi-Disciplinary Clinic Applications

How Good Is the Patient Data Security in Your Multi-Disciplinary Clinic Applications?

data security.jpg Written by: Sue-Ellen McKelvey DC PhD MBA

We are all constantly seeing in the media security breaches and the “value” seen in personal health information (PHI) by cyber criminals. These activities remind all in the healthcare industry to stay aware of this very real potential threat. The front desk/reception is to have a daily vigilance from email phishing and scams to maintaining software password protocols. The organization must have an absolute commitment to maintain the security of patient data; the concept is huge.
A series of measures are now part of good management; all must be actively checked and all in agreement that only by working at all levels against cyberattacks can any clinic/health organization or software platform protect this critical information.
Personal health information (PHI) is priceless and increasingly this realm of ‘identity’ is the target of thieves and hijackers. Your clinic server can be hacked, or vital health information accessed; often data is at its most vulnerable when being up and downloaded; check all is encrypted when being transferred. We have grave concerns about the security of data in any transfer across the internet; check if you are using an unsecured patient portal for your clinic or how PHI is shared in electronic exchange such as email.
Of course, you already have policies in place securing patient clinical data from ‘internal clinic staff or inappropriate eyes’- but in 2021 the management needs to be more proactive — putting more dynamic measures in place across their organization to check what is the set-up around all data that is PHI?
Check the secured access to PHI: What can and can’t be seen by the different members of your clinical, front desk and administration staff? Some clinical notes that must be kept 100% closed to prying eyes should be able to be secured 100% to a specific user log in; sensitive information around a patient’s mental health is an absolute requirement in 2021? The increased use of Telehealth for remote healthcare exchange and management plans from a distance must only be delivered in a secured platform. Can you audit all who access this sensitive data? Could a hacker gain access via the online booking site or telehealth program with which you have done a recent integration? Ask the right questions of all the software you use for your healthcare business. Ask if you can quantify in a report what PHI (data) is accessed by whom; across all the staff working in your clinic and those accessing via online means such as telehealth, patient portals and online booking sites?
Unfortunately, often the most common response is, “I’m not really sure...”.

Post Covid –19 is going to be a more complex healthcare environment; your clinic has any points of vulnerability get some answers and set up proactive measures to show there is no breach point in the security approach your clinic maintains for securing personal health information that is “in your hands”.

Any clinic software solution for the coming decade must offer a clear cybersecurity risk management. You and your clinic staff as a healthcare /medical organization must have a team approach to vigilance from email phishing awareness to not sending PHI as email attachments. In 2021 get some demo’s that show you a clear security approach in their software cybersecurity approach; in partnership with great software you will then be able to confidently optimize your practice approach (medicolegal consents and operational security as much as transferring clinical notes and protecting PHI). Assess the software’s capacity to set-up ‘secured roles’ to ensure an audit trail of user access to sensitive personal health information.
You may need to set up a team of disciplines working together as a team but can you still protect confidential or sensitive health information concerns. Can you enable a patient to choose a preferred provider or restrict another provider’s access to their records? Clinician teams may want to nominate a management team by name and tailor who can access to clinical notes; in a client centric approach the client/patient themselves may want to see an audit of where their PHI has been shared.

This is the future.
As Primary Health providers accelerate provision of multi-disciplinary health services, the capacity to selectively secure patient data as to which provider and which approved staff member can access to view becomes critical.
In a patient’s healing program, clinical data is shared by many - nursing and support staff as well as several disciplines. The patient is in the middle of this ‘information sharing’; active and online. Can they just use an e-consent to share and have this automatically in their file?
Check the cybersecurity risk management of the patient portal you use. Any online access to your clinic may have a point of breach if attacked by criminal experts. Secure the ‘up and download’ of data; this is an overt security weakness recognized as a potential ‘hole’ for hackers.
Visual Outcomes USA adheres to the highest of standards in always modeling all parts of its complete healthcare software platform to protect personal health information (HIPAA 2020 sees this post Covid world as having more and more Multi-Disciplinary teams)
Primary health is now a team approach of many providers with more patients interacting online via their portal or with Telehealth. From now on, increasingly it is a fact that online care is seen by all our clients or patients as the new normal.
So, all of us must be proactive and have dynamic measures to avoid cyber vulnerabilities and checks for local user vigilance using the internet.

Time to gear up!
– sleep well with daily reports of ‘reproducible’ audits and PHI control.
Older software is still active – its modeling from the 80s and 90’s is covered with other security software Integrations. But often built to serve a single modality, a part-record or a ‘selected’ clinical note could not be securely isolated when patient requires confidentiality between practitioners in a multi-disciplinary team clinic environment.

As we move into different forms of team-based care, methods for ‘secured’ notes are to be versatile and reproducible; reportable and auditable. And have a security matrix around PHI; vital in a client-centric Multi-Disciplinary Enterprise Clinic.

Visual Outcomes is a purpose-built enterprise solution of a one database software platform offering PMS CRM Accounts and Billing, inbuilt Reporting Engine and multi-disciplinary clinical note recordings; offering a secured online portal with inbuilt Telehealth; designed for a multi-disciplinary clinic and/or many locations with differing set ups.
In one platform it includes

Team shared care health plans: all secured online.
A flexible appointment scheduler/book for multi-disciplinary processes
PHI security in all data uploads and downloads; fully audited.
Online tracking of outcomes / e-consents as a part of online care/telehealth

Visual Outcomes is an integrated secure solution hosted in AWS Cloud hosting services; world standards of transfer encryption with only secured storage facilities.
This gives assurances to all stakeholders within your enterprise management as well as government regulators and professional reporting requirements.

You can have all expected standards in your clinic/s with a purpose-built enterprise software solution. Do it under your watch and do it now!

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Patient Portals: Improved Communication Means Improved Client Satisfaction

Patient-centered care is now prevalent as a 'discussed' model of delivery; the many stakeholders across the healthcare industry talk to its value. It has become clear that the average healthcare consumers are more satisfied with their care when they feel valued as an important member of their own healthcare team; considered and asked to be involved in critical decisions. Communication is key to building the solid, collaborative healthcare relationships that lead to those feelings of empowerment and engagement. Patient portal software gives providers the means to open the lines of communication, sometimes slowly at first and then increasing the frequency and quality of interactions between themselves and their clients.

Patient portal software can streamline communications; bringing tasks online that are generally handled much less efficiently face to face or via the telephone. Areas of clinical need such as prescription renewal and referral requests, appointment booking and management, and viewing /explanations of test results. Clients can receive alerts from their healthcare providers via patient portals, reminding them of appointments, preventive care needs and/or prescription renewals, or set up alerts on their own to ensure that they remember to take medications or perform self-monitoring tasks. Providers can also deliver patient-specific health education and information to clients via the portal, supporting their efforts to become a well-informed and active participant in their care.

Perhaps the most important of patient portal software features to engender trust in this new online Dr/patient relationship is how the provider/client communicate online. It must be respectful and effective. This involves secure messaging features, online video interactions, forums where personal health information PHI is secure, personal viewing of own health information and ongoing results and there must be online patient feedback measures that are monitored by the clinic admin team.

Online viewing of sections of their personal health files, clients not only have access to their own health information but can be set up to be able to contribute – uploading their own photos of self- improvements, outputs from personal devices, current meals and new diets, home care observations, clinical concerns, medication compliance and other measures of self-monitoring. When the clinician team is ready, they can review these details and set up calls, online sessions and/or secure messages. Future 'patient centered healthcare' is about this type of online file - acted upon by their own healthcare team with them in the cycle of exchange. Online the clients can provide feedback quickly and efficiently, place info directly into their file; the client involved in their own outcomes - making a client more likely to make the effort. We must remember, after everything - it is all about fostering good relationships where both the provider and the client trust each other more and each feel 'heard' in their combined efforts to achieve better health.

Not only does providing these tools facilitate more frequent and more efficient communication and information-sharing between provider and client, putting patient portal software to use in these ways adds efficiency and convenience to routine healthcare interactions. This benefits clients by reducing the time and effort involved in self-management. It also lightens the administrative load on providers and their staff, which benefits all by freeing more time for meaningful client-provider interactions and improved customer service. Better customer service, like better communication, helps ensure that clients feel valued, respected, and empowered in the healthcare relationship, leading to improved client satisfaction. 

by Dr Sue-Ellen McKelvey PhD MBA DC DO

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Patient or Client in 2021?

What we call the person is not as important as the relationship we have with them and most importantly, the outcome of that relationship.

Since the earliest days of medical care, a person was seen as in a doctor patient relationship. The person was called patient as the Latin origins of the word implied; one who endures or is suffering. Indeed, the trust was in the doctor and the knowledge and skills they had to change the suffering of that person.

The word patient is still relevant today. Arguably, a person who arrives unconscious following an automobile accident to the local emergency department is closest to the origins of the word patient. They may have a next of kin ready to decide for them or another person with them, but the presumption is that they are needing care and that is decided by the person with the knowledge and skills entrusted with their needs. This person is very ill, or so sick or injured that they are deemed a more passive recipient of care.

If the person arrives and sees themselves as not “sick”, are they a patient?

As an example, if informed by their healthcare professional they have a chronic health condition with test results indicating added health risks they are an active participant when informed this way. This become more of a ‘client’ relationship with the healthcare system; their healthcare professional has made them ‘armed and active’ with this information.[i]. But they must act for their health status to change; they have an active participant role. Their own decisions and behaviors are determinants in their healthcare outcomes, nothing will change if it is a passive relationship with their healthcare professional.

There is an argument that the term ‘patient’ is a more respectful one, whereas the term ‘client’ is one of that is fiduciary in nature; logic being that the healthcare exchange is not a financial one[ii]. However, the modern healthcare system and its relationships or encounters do serve the economics of its financial management.

It can be said that the current healthcare experience of the more developed societies is more complex. There are new levels of healthcare relationships with more “forks in the road” to be navigated; no longer only a trust relationship of doctor-patient exchange.

There is a possibility that this increasing complexity may require some new measures of trust for the person as they build a relationship with the healthcare system. A transparency of information and a measure of accountability may engender a new trust for the person in their journey through the healthcare system.

Finally, there is no consensus as to an alternative word for patient. What do you think?

We will continue to explore these relationships for a person in their total experience of healthcare in 2021 in this weekly blog.

[i] Shades of grey: patient versus client. Ratnapalan, S. CMAJ.2009 Feb 17;180(4):472 doi:10.1503/cmaj.081694
[ii] Patient, client or customer: what should we call the people we work with? Brinkman, J.T April 2018 retrieved from www.opedge.com
[iii] For whom do you care – patients or clients? Bonsall, L. April 13 2016 blog retrieved from www.nursingcenter.com/april2016

by Dr Sue-Ellen McKelvey PhD MBA DC DO

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Enterprise clinics and Visual Outcomes

All in one platform

Visual Outcomes is a 10-year established healthcare platform with full inventory management and a global reach of practice management features and practitioner-specific operational functionalities.

Visual Outcomes is dedicated to achieving successful outcomes for all, measured by client-centric outcomes tracking alongside clinical outcomes and pathology tracking with client feedback online.

Visual Outcomes is about the Quadruple Aim: business owners and clinician satisfaction alongside client /patient satisfaction, with great treatment outcomes and efficiencies of healthcare costs.

Many advantages of Visual Outcomes as a unified healthcare data management platform

Full inventory management in the same platform
Clinical flows and online bookings for locations and a virtual clinic
Remote health care management including telehealth
Online clinic access/ portal for clients of the clinic
Engaged and active clients are decision makers in their own journey
Medical and non-medical processes accommodated as a team approach
Team care plans shared online: the client as part of the team
Individual health journeys online exchange; client-centric outcomes tracking
Enterprise business development management services; dashboard reporting
Data integrity in Visual Outcomes delivers to IPO level of financial requirements

Clinics

Online bookings for telehealth and in clinic appointments

Clients can upload information to their own clinical file online

Practitioners see what clients uploaded, pre consult and during consultation

Use Telehealth and virtual consultations as a booking option online

Remote online questionnaires and management of client programs

Online ordering of supplements

Individual programs managed
Order online repeats
Self-record journey > testimonials
Bookings online
Virtual appointments
Client-centric models of interoperability
Record securely and with client consented management planning of crossovers

Full Dispensary

On the shelf products

Quality control of batches delivered and re traceable

Ranges of prescribed formulae

e-prescribing

Ordering online

Full inventory management

All automated as stock ordering /receiving/ barcodes/ min and max stock levels

All stock take management and profit/sales analysis and reporting

Enterprise Business Services of Visual Outcomes

Set goals for specific clinics and identified ‘teams’ in Visual Outcomes

Create Value: analyze the utilization profile of bookings and clinical throughput

Observe in daily reports attendances cancellations and ordering levels

Marketing analysis to set email campaigns e,g, highest sales across client profiles

Set rewards with a dashboard of KPIs

Focus on each of the clinics /dispensary profitability and quality improvements

Select reports to be deidentified and used for staff/practitioner motivation daily

Set up automated stakeholder reporting on a weekly /monthly or quarterly basis

Peer reviews across practitioner-types/ clinic standards and goal setting/ KPIs and reward in dashboards across the groups

Financial entitlements calculated according to agreed algorithms in the platform

Reports for individuals as to the agreed method of calculated entitlements

All data is identified as from the transaction within the Visual Outcomes platform

Keep entitlements calculations transparent to minimize disagreements and optimize the relationships of business owners and clinic staff/teams of workers

Tailored reporting and data analytics with a ‘Topic- in focus’ for online business sessions

Meeting with stakeholders regularly online as enterprise business team

Review dashboards of ‘real time’ data from KPIs to client patterns and profitability progress

See daily/weekly updates to see that the goals and vision of the organization is on track

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https://www.visualoutcomes.com/Select-Your-Healthcare-Platfor/Blog7/Enterprise-clinics-and-Visual-Outcomes

Welcome 2021

Here we go into a world of uncertainty where we are still unsure daily as to what is normal.

What is for sure, is we are increasingly aware of the importance of data security and more remote online healthcare. 2021 requires vigilance in the choices made in a world of online healthcare and related services increase. As the world of 2021 embraces the use of more and more online sessions. Visual Outcomes is supporting dynamic vigilance as to cybersecurity and user access risk management. We announce the new release this week with a booking schedule now for upgrades to this latest version over the next 6 weeks. Please read the below highlights and attached document.

Telehealth

2020 was a tumultuous year of challenge and change. Many individuals who resisted remote healthcare as too “distant” embraced the safety of home-based care and these online sessions. There is wide acceptance of remote care as now a normal type of appointment; just online. Payers accept it as a valid service. Clients themselves are particularly notable in their acceptance of these sessions as follow ups and check-ins with them as to health changes and personal health programs. Request a demo and latch this facility on to your Visual Outcomes platform.

Online bookings – new clients book directly in your website

In 2021, you have the option of adding ‘NEW to the Clinic’ bookings as you want them booked. The set up of services follows what times and days you want to drive those bookings. When Visual Outcomes web-based portal (VOiSite) is implemented you automatically have practitioners seeing their appts and existing clients can book online. Now, you can add NEW to the Clinic bookings online directly, not via a third-party software. This is your own secured booking system. Please review the attached new features document.

Payments online – Stripe secured credit cards managed only by your client (patients).

Stripe payment is a secured system; credit card information is not kept in Visual Outcomes. Stripe is a secured online payment method for clients to pay invoices, products, and services.

Customer data protection (User password security and TFA)

Visual Outcomes has increasing required authentication online and optimizing password changes.

Visual Outcomes supports your risk management of unauthorized access to customer data:

1. Password change standards enforcing a complexity-type of user password

(Password audit service is available for your user password change protocol management)

2. Two Factor Authentication (TFA) adds access security for existing users on web-based portal (VOiSite) as a client(patient), online practitioner or other authorized personnel.

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https://www.visualoutcomes.com/Select-Your-Healthcare-Platfor/Blog6/Welcome-2021

Check us out

New Visual Outcomes release coming

A Sensible and Secure Messaging System for the Australian Health Sector

Australians who prefer a collaborative team approach to their health have faced this barrier for many years. Secure, yet efficient, electronic communication around their chosen healthcare team has not been available. Too many systems not talking to each other, resulting in frustration all round, not to mention real inefficiencies.

Visual Outcomes has always championed the clinician and client team approach - around you and with you, the patient.

Your Visual Outcomes online portal already channels you in, boosting your voice. And now we have been working with the Australian Digital Health Agency, the Australian Health Department’s 'make it happen’ agency. to enable:

searching via a federated directory to send messages, rather than through multiple individual directories,
standard messages that will provide interoperability, and message exchange, with different secure messaging software systems, and
encryption standards ensuring that messages are exchanged securely.

The outcome is to be smooth communication among your practitioners and related health organizations important to your personal journey.

The government’s strategy here has been to bring as many parties together as possible to consistently embed interoperable standards for secure messaging systems.

In our anticipated Visual Outcomes new release (Version 20.10.30) planned for October 2020 the platform is there, in place. As the digital health industry moves to align with these secure messaging standards, Visual Outcomes will have it available for all practices wishing to share secure messaging.

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https://www.visualoutcomes.com/Select-Your-Healthcare-Platfor/Blog4/Check-us-out

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